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2014
2014
JUN
18

'Thank you!'

Over the moon with our after sales service

Last week we received a call from a customer where we installed in Autumn last year two tensioned exterior roof blinds (above) to the large skylights over their open plan living/dining/kitchen area at their property in Battersea.

The blinds were functioning fine, however, they did not appear to be operating (extending) as the client expected via the sun sensor they are connected to. One of our technicians went through the common troubleshooting tips with the client over the phone, including getting the client to check that the sensor was not damaged or being obstructed by anything, at which point the client discovered that their neighbours new bamboo trees were casting a shadow over the sensor, hence the reason the blinds were not extending automatically as the sensor was in the shade.

We advised the client that when we had a team passing we would happily move the sensor to a new unobstructed location at no cost. And that’s exactly what happened this week (less than a week since the initial call). The client was thrilled and kindly sent us the below email today expressing their thanks and satisfaction:

“Just wanted to say a big thank you to you and the team for sorting out the blinds for me and moving the sensor - they are now working perfectly! You were so helpful and quick, I really have been so impressed with your customer service, I thought you should all know! Many thanks again and have a wonderful summer”

We’re proud of our exacting customer service, always treating our customers as we would like to be treated ourselves and most importantly providing as helpful post-sales service as we do pre-sale. We don’t fit and forget and that’s the reason so much of our business comes from customer recommendations.