Customer Journey

Initially we ask you to provide us with a photo of the area you are considering an external shading system, along with some approximate measurements and any specific requirements we should take into consideration.

After reviewing your photo which enables us to ascertain fixing details along with aesthetics, we will provide you with our expert advice on the right external shading system including accurate guide price and available options.

Our knowledgeable surveyors will carry out a detailed site survey where along with obtaining accurate measurements they will run through every detail with you including sizing, mounting, specification and most importantly show you physical samples of the proposed system, fabrics and controls so you can see exactly what we are proposing should you progress to an order.

A fully detailed formal quote will be provided based on the agreed details at survey, confirming full external shading specification (size, hardware colour, fabric choice etc) along with installation method plus information on our comprehensive guarantee, lead times, payment terms etc, so you have everything clearly detailed in black and white.

Your external shading system will be built by our team of highly skilled technicians and state of the art machinery to exacting standards and the very pinnacle of precision. Our products are built to last a lifetime and our designers take care of every detail, right down to the colour of the stitching.

Our own, dedicated installation teams will expertly install your external shading system on the scheduled day with minimum fuss and maximum attention to detail. At completion of installation a full demonstration will be provided on the correct functioning and maintenance and the site will be left clean and tidy.