Following a dealer error that occurred 3 weeks ago, when they ordered a folding arm awning with bespoke ‘spreader plates’ but actually meant to order standard fixing brackets, which only came to light yesterday when we delivered the awning, we thought we would post this reminder about the importance of checking order acknowledgements, which unfortunately the dealer failed to do in this instance, but had they done so it would have saved them an error that cost them hundreds of pounds.
When an order is received from any dealer, after checking all the required information has been provided the order is input onto our system with an automatic acknowledgement of order produced (example above) and emailed to the dealer. The order acknowledgement provides full details of what we will be manufacturing based on the order received including awning type, size, colour, operation, fixing brackets etc, along with a confirmation of price & lead time and a unique reference number which is also the product serial number.
On receipt of an order acknowledgement and checking everything, if you notice that you have ordered an item in error or ordered the wrong size / colour / operation or that we have misinterpreted / input the details incorrectly, you can immediately notify us which providing this happens in a timely fashion (24-72 hours) will avoid potentially a costly error
Our trade team will be contacting all dealers shortly to check the details we hold on file (obtained from trade account forms) to ensure all details are accurate and up to date, most importantly email addresses as all communications (order acknowledgements, invoices etc) for speed and efficiency (and to ensure they don’t get lost in the post) are emailed.