Sometimes It Does Go Wrong

We’re all human and that means sometimes errors do occur, albeit we’re pleased to say very rarely. However, when an error does occur we will always rectify the issue as promptly and efficiently as possible.

A great example of this can be demonstrated when our team were installing an external roof blind to a large 3.5m square frameless skylight at a property in Wimbledon several weeks ago, where a miscalculation in fixing positions of the supporting brackets resulted in the inner pane of the glazed skylight unit cracking (see photo below).

Whilst the skylight was a toughened glazed unit, so should not fall in, we organised for the specialist glazing company who originally installed the skylight to be on site within 24hrs (Saturday morning) to take precautionary measures, removing the entire skylight, boarding it up and then had a new glazed unit expedited through their production and in less than a fortnight it was installed, swiftly followed by the remaining installation of the external roof blind without any problems.

Whilst we never wish to cause damage, especially to such a skylight that weighed circa 300kg requiring an 8 man team to remove & re-install, if something does go wrong you can rest assured we will remedy it promptly, without any hassle, with us communicating constantly with you to keep you updated of the progress. And for complete peace of mind we are fully insured for the work that we carry out so if something does go wrong you do not have to worry that we’ll run away, we will rectify it immediately without hesitation.

We take great pride in our exacting customer service levels, always treating our clients as we would want to be treated and resolving any issues swiftly with no fuss.

The client was over the moon with the end result (top picture), which means her family can now enjoy watching their favourite tv programmes & movies in comfort, without the annoying glare from the sun or excessive heat build up they had previously experienced with the exposed skylight over their living space.

Recent Posts

Family Business Planet Pledge

Family Business Planet Pledge

We are all aware of the issue of climate change and global warming; the damage this is doing to our planet and the need for immediate change.  As a business we produce ‘energy saving’ solutions…

Read More
Patio Awning | Caribbean Blinds

SS21 Feature Project 3: Shading With A View

We love the sunshine in the UK and the summer of 2020 was one of the hottest on record. While this was great for enjoying lockdown in our gardens, how many UK homes suffered overheating? Standard UK properties are just not designed to cope with excessive heat and this…

Read More

Proud to Sponsor the Glazing Summit 2021

The Glazing Summit, organised by Purplex Marketing and Insight Data, is the biggest conference for the glazing sector and brings together leaders from across the industry including component suppliers, fabricators and installers to discuss…

Read More