We’re all human and that means sometimes errors do occur, albeit we’re pleased to say very rarely. However, when an error does occur we will always rectify the issue as promptly and efficiently as possible.
A great example of this can be demonstrated when our team were installing an external roof blind to a large 3.5m square frameless skylight at a property in Wimbledon several weeks ago, where a miscalculation in fixing positions of the supporting brackets resulted in the inner pane of the glazed skylight unit cracking (see photo below).
Whilst the skylight was a toughened glazed unit, so should not fall in, we organised for the specialist glazing company who originally installed the skylight to be on site within 24hrs (Saturday morning) to take precautionary measures, removing the entire skylight, boarding it up and then had a new glazed unit expedited through their production and in less than a fortnight it was installed, swiftly followed by the remaining installation of the external roof blind without any problems.
Whilst we never wish to cause damage, especially to such a skylight that weighed circa 300kg requiring an 8 man team to remove & re-install, if something does go wrong you can rest assured we will remedy it promptly, without any hassle, with us communicating constantly with you to keep you updated of the progress. And for complete peace of mind we are fully insured for the work that we carry out so if something does go wrong you do not have to worry that we’ll run away, we will rectify it immediately without hesitation.
We take great pride in our exacting customer service levels, always treating our clients as we would want to be treated and resolving any issues swiftly with no fuss.
The client was over the moon with the end result (top picture), which means her family can now enjoy watching their favourite tv programmes & movies in comfort, without the annoying glare from the sun or excessive heat build up they had previously experienced with the exposed skylight over their living space.